Stupid Internet!

The Wednesday before Thanksgiving my modem died. I called the internet company that evening and of course they want me to try all these things that I've already tried before I even called them. Yup, it died, which I already knew. I ordered a new modem which they said would be expedited to me and I would receive it by Friday afternoon. Friday comes, no modem. I call again and they said there was never a note about expediting, so it was never shipped. They would ship it out Monday morning and I would receive it by Tuesday. Tuesday comes, I get a Fedex package with an installation CD, no modem. I call once again. There is no record of a modem being ordered. I talked to many people and asked where my modem was.....and they couldn't have mentioned that there was no modem? I was pretty upset by this point since my modem that was suppose to be ordered last Wednesday now would not get to me until Friday.

They transferred me to Loyalty where I talked to a complete jerk that was in Logan, Utah. I explained my long, annoying story and told him that I was completely frustrated with their service and needed some sort of compensation for my inconvenience. He told me he would refund me $7 on my bill for the unused internet time, and that was all. Really?! A bunch of idiots work for your company and can't even order a modem, or bother to tell me that there was no modem ordered and you won't give me anything else besides 7 pathetic dollars? I became very irate since someone who was suppose to be in customer service and helping me was a complete a$$! I told him he was no help and a very rude and disrespectful person! I would be contacting Comcast to receive better service and with someone that actually cares about their customers.

I was transferred to another department where I cancelled my stupid modem, cause why the heck would I want one of those now? Calling again on Wednesday (yup, I pretty much called every single day) they wanted to transfer me to Loyalty after I told them their customer service is horrible...heck no! Rude people work there! I actually got a nice guy this time who refunded me $100 on my bill for my inconvenience and checked to make sure that the modem was actually cancelled. Who can trust them after everything that has happened?

Friday morning, my cancelled modem arrived. Really? Maybe I should've cancelled it to begin with and it actually would have come. I don't want your stupid modem and you better not charge me for the dumb thing! Ugh! What a pain in my behind this whole thing has been!